Dentists and hygienists
These are the people you see most. They examine you, take X-rays, clean your teeth, fill cavities and more. Both have years of training, including clinical practice, and both must meet strict licensing requirements before they treat patients.
Your dental hygienist handles the cleaning and screening. The dentist comes in near the end to examine you, answer questions and handle more complex work such as fillings and extractions.
Dental assistants
Assistants, sometimes called the back-office staff, mix clinical and office tasks. You may meet them when they:
- Help the dentist during a procedure
- Take and develop X-rays
- Give you care instructions after surgery or another treatment
- Teach you how to look after your mouth
- Take impressions of your teeth
- Schedule appointments
- Keep you comfortable before, during and after treatment
Front desk and administration
The receptionist is the first face you see. They check you in and out, book your next visit, call to confirm appointments, answer emails and check insurance eligibility so treatment is billed correctly.
The office manager runs the business side so the clinical team can focus on you. That can include payroll, records, phones, scheduling, payments, accounting, staff management and hiring.
Treatment coordinator
If you need extensive care, such as crowns, dentures, implants or bridges, a treatment coordinator can walk you through the plan. They help organize the series of appointments, give you a cost estimate and work with the provider on the best course of treatment. They always need your consent before anything moves forward.
Billing specialist
The billing specialist handles insurance and balances. They submit claims, follow up with insurance companies, post payments and, if a balance is owed, talk with you about payment options.
Not sure who to ask? Call us at (781) 289-3331 and we will point you to the right person.
Common questions
Who cleans my teeth?
A dental hygienist removes plaque and tartar, polishes and flosses your teeth, and screens for oral health problems. They can also answer your questions about preventive care.
What does a dentist do?
The dentist handles more complex procedures, such as fillings or extractions, and comes in near the end of a routine visit to check your teeth and gums. It is a good time to ask about your oral health.
Will I need to see a treatment coordinator?
If the dentist recommends follow-up care, a coordinator will likely explain the procedure, why it is needed, the costs and what your insurance may cover. They need your consent before moving forward.
Who can I talk to about a billing question?
Billing specialists or the office manager can answer most billing questions. They can follow up with your insurance provider and go over payment options with you.